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Ordering & Shipping Information

 

1. ALL ORDERS ARE PROCESSED THE SAME DAY THEY ARE RECEIVED! (When received by 3 p.m. Central Time. Weekend orders are processed the next business day.)

2. YOU MAY ORDER ONLINE. You may order via the SECURE website by using the shopping cart. Be sure to include your credit card information as well as daytime and evening telephone numbers at which you may be reached.

3. YOU MAY ORDER BY TELEPHONE. You may call us 24 hours-a-day, any day of the week from any telephone in the world. Our telephone numbers are:
Toll free in the USA and Canada 1-800-635-6499
Call us from any telephone in the world at 1-920-725-0955

4. YOU MAY ORDER BY FAX. You may send us your order by fax any time of the day, any day of the week. Our fax number is 1-920-725-0709. Be sure to include your credit card information and a telephone number at which you may be reached. To print out a convenient fax order form, click here Order Form and then hit the "print" button on your browser.

5. YOU MAY ORDER BY MAIL. You may send us your order via snail mail. To print out a convenient mail order form, Click here Order Form and then hit the "print" button on your browser. Our address is:
The Russell Meerdink Company, Ltd.
1555 South Park Avenue
Neenah, WI 54956 USA

6. FAST DELIVERY. All regular US packages are shipped by USPS Priority Mail or UPS Ground. If you live in the US, your order reaches you in 1-5 working days. Canadian customers can expect their order in about 7-10 working days through CanadaPost.

 

  • For both our low shipping cost is only $7.95 for the first item and $2.50 for each additional item.
  • Prints and Posters ship separately from other items and are $10 shipping for the first print and $2.50 for each additional shipped in the same tube.

Canadian customers, we now have hassle-free ordering from Canada. Please check Canadian Orders for more information regarding GST and shipping costs.

7. WHEN ORDERING FROM OVERSEAS. We ship overseas orders via UPS, FedEx or Air Mail. Depending on where you live, your order will arrive in 5-12 working days. We will charge you our actual shipping cost, usually about 40% of your order's total. If paying by check please add 40% of your order's merchandise total for shipping. If the shipping cost is more or less than 40%, we will refund or invoice you for the difference. If you are paying by credit card, we will automatically charge you the actual shipping cost. Please check with your country's customs office for any duty or tax information.

8. EXPRESS DELIVERY IN THE US. Need your order overnight or 2nd Day? We offer special shipping options just for you. For 2nd Day delivery, just add $15 to the regular shipping charges. For Next Day Delivery, just add $30 to the regular shipping charges. (Continental US addresses only. Orders must be received by 3 p.m. Central Time to ship the same day. A separate FedEx charge may apply for orders containing more than one package.) For details, please call, fax or e-mail us at questions@horseinfo.com..

9. METHODS OF PAYMENT. All prices quoted are in US dollars. We accept Master Card, Visa, Discover and American Express charge cards (be sure to include credit card # and expiration date). We also accept checks in US, Canadian or Australian dollars. For the current conversion rates for Australian or Canadian dollars to US dollars, check the Conversions Table.

10. ABOUT OUR DVDs and VIDEO TAPES. Different parts of the world use different video formats. We will ship your video tape in the format appropriate for the standard format used in your country. (Please notice that some videos/DVDs are only available in the North American format.) Feel free to ask about a specific video or DVD's format before you order.

11. 15 DAY MONEY-BACK GUARANTEE. It's Simple. If for any reason you are unhappy with your purchase, simply return it to us for a prompt exchange or refund (minus shipping charges, in most cases). No questions asked! However, computer software is sold on a non-returnable basis.

 

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No material may be reproduced or republished without written permission of The Russell Meerdink Co., Ltd.  
1555 S. Park Ave.  Neenah, WI  54956  920-725-0955     800-635-6499