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Our Privacy Policy

     

Your Privacy Rights

We appreciate the trust you place in Horseinfo.com, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on April 3, 2009, describes the information we collect and how we use it.

 

We always welcome your questions and feedback. Please contact us at:

 

Horseinfo.com

The Russell Meerdink Company Ltd.

1555 South Park Ave

Neenah WI 54956

Phone: 800.635.6499 (US & Canada) 920.725.0955 (Worldwide)

Fax: 920.725.0709

Questions@horseinfo.com

 

Information We Collect

We may collect information (including name, address, telephone number, email address, and, when necessary, credit card information) when you:

  • Place an order from our catalog or on our Web Site

  • Return an item or make an exchange

  • Inquire about our services

  • Request a catalog

  • Receive a gift package

 

Using Information We Collect

At Horseinfo.com, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order

  • Provide the services you request

  • Contact you about the status of an order

  • Send you catalogs or promotional offers we believe will be of interest to you

  • Send you the Horseinfo.com Email Newsletter or other email

  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card

processing, shipping, and name and address verification. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

 

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Horseinfo.com, please contact us at the address shown below. If you no longer wish to receive our Email Newsletter, you may also contact us at the address below or unsubscribe using the instructions provided in each edition of the Newsletter.

 

We may, on occasion, share a portion of our mailing list with other reputable organizations. If you prefer that your name is not shared with these organizations, please contact us at the address below.

 

Horseinfo.com

The Russell Meerdink Company Ltd.

1555 South Park Ave

Neenah WI 54956

Phone: 800.635.6499 (US & Canada) 920.725.0955 (Worldwide)

Fax: 920.725.0709

Questions@horseinfo.com

 

Please be sure to include your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

 

Cookies

A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web Site. They also allow us to log anonymous traffic data. The traffic data does not identify you as an individual.

 

For example, we use cookies to:

  • Remember what items are in your Shopping Cart

  • Recognize you when you return to our Web Site

If you set your browser to refuse cookies, please call us at 800.635.6499 to place your order.

 

We also use third-party vendors, including Google, to serve ads when you visit our website. These companies utilize cookies and may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you wish to opt out of the use of Google's DoubleClick DART cookie, please visit the Google ad and content network privacy policy.

 

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at Horseinfo.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

 

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each edition of the Newsletter as well as earlier in this Privacy Policy.

 

You can be confident that we do not sell or exchange email addresses with third parties.

 

Links to Other Sites

We provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Horseinfo.com and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

 

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

 

Security

It is our intent to protect against the loss, misuse or alteration of information we have collected from you.

 

When you make a purchase, your transactional information is transmitted in a safe, encrypted format. The information for all orders placed on our website is encrypted using SSL technology, so your transactions are completely protected. With SSL in place for both the client and the server, the information sent via the Internet will arrive encrypted to our SSL-enabled browser. Most browsers today are equipped with SSL. To be sure your connection is secure when filling out the order form, simply check for the padlock icon on your browser window when viewing the order form. The icon should be visible and show the lock in the locked position.

 

Note: Email is not encrypted and is not a secure means of sending credit card information. Please place all orders through the shopping cart or over the telephone. Do not attempt to email an order that includes your credit card information.

 

If you have concerns about ordering over the internet, please call 1.800.635.6499 (US & Canada) or 920.725.0955 (Worldwide) to order over the telephone. Our staff will be happy to assist you.

 

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

 

For questions, comments or assistance, please contact us.

 

Horseinfo.com

The Russell Meerdink Company Ltd.

1555 South Park Ave

Neenah WI 54956

Phone: 800.635.6499 (US & Canada) 920.725.0955 (Worldwide)

Fax: 920.725.0709

Questions@horseinfo.com

 

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1555 S. Park Ave.  Neenah, WI  54956  920-725-0955     800-635-6499