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Your Privacy Rights
We appreciate the trust you place in
Horseinfo.com, and we are committed to respecting your privacy and the security
of your personal information. Our privacy policy, updated on February 21, 2008,
describes the information we collect and how we use it.
We always welcome your questions and
feedback. Please contact us at:
Horseinfo.com
The Russell Meerdink Company Ltd.
1555 South Park Ave
Neenah WI 54956
Phone: 800.635.6499 (US & Canada)
920.725.0955 (Worldwide)
Fax: 920.725.0709
Questions@horseinfo.com
Information We Collect
We may collect information (including
name, address, telephone number, email address, and, when necessary, credit card
information) when you:
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Place an order from our catalog
or on our Web Site
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Return an item or make an
exchange
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Inquire about our services
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Request a catalog
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Receive a gift package
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Subscribe to our Email Newsletter
Using Information We Collect
At Horseinfo.com, we always want to
provide you with the best possible shopping experience and fulfill your orders
exactly as you've requested. In order to do this, we collect information that
allows us to:
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Process and track your order
-
Provide the services you request
-
Contact you about the status of
an order
-
Send you catalogs or promotional
offers we believe will be of interest to you
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Send you the Horseinfo.com Email
Newsletter or other email
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Improve our merchandise selection
and customer service
Information We Share with Others
and Your Privacy Rights
We contract with other companies to
provide certain services, including credit card
processing, shipping, and name and
address verification. We provide these companies with only the information they
need to perform their services and work closely with them to ensure that your
privacy is respected and protected.
On rare occasions, we may disclose
specific information upon governmental request, in response to a court order, or
when required by law to do so. We may also share information with companies
assisting in fraud protection or investigation. We do not provide information to
these agencies or companies for marketing or commercial purposes.
Your Choices
We offer choices about the types of
information you receive from us. If you prefer not to receive catalogs or other
communications from Horseinfo.com, please contact us at the address shown below.
If you no longer wish to receive our Email Newsletter, you may also contact us
at the address below or unsubscribe using the instructions provided in each
edition of the Newsletter.
We may, on occasion, share a portion
of our mailing list with other reputable organizations. If you prefer that your
name is not shared with these organizations, please contact us at the address
below.
Horseinfo.com
The Russell Meerdink Company Ltd.
1555 South Park Ave
Neenah WI 54956
Phone: 800.635.6499 (US & Canada)
920.725.0955 (Worldwide)
Fax: 920.725.0709
Questions@horseinfo.com
Please be sure to include your exact
name and address, or the mailing label from your catalog, so that we can be sure
to identify you correctly. Because mailings are planned in advance, it may take
several weeks for your request to become effective. If, due to human error, you
continue to receive unwanted communications, please contact us again and we will
make every effort to correct the situation.
Cookies
A cookie is a small data file stored
by your Web browser on your computer. Cookies enable you to place an order on
our Web Site. They also allow us to log anonymous traffic data. The traffic data
does not identify you as an individual.
For example, we use cookies to:
If you set your browser to refuse
cookies, please call us at 800.635.6499 to place your order.
How We Use Email
When you provide us your email
address, we may send you emails necessary to process your order, respond to a
request, provide customer service, or promote products or services. For example,
after you place an order at Horseinfo.com, you will receive an email
confirmation and, in most cases, an email with package tracking information.
It is our intent to send promotional
emails only to those persons who wish to receive them. We provide instructions
on how to unsubscribe in each edition of the Newsletter as well as earlier in
this Privacy Policy.
You can be confident that we do not
sell or exchange email addresses with third parties.
Links to Other Sites
We provide links on our Web site to
other sites we think you will enjoy. These sites operate independently of
Horseinfo.com and have established their own privacy and security policies. For
the best online experience, we strongly encourage you to review these policies
at any site you visit.
Updating or Reviewing Your
Information
To update your customer information
(name, address, telephone number and email address), please contact us at the
address above. A limited amount of purchase information may also be available to
you. To protect your privacy, we will need to validate your identity before you
update or review your information.
Security
It is our intent to protect against
the loss, misuse or alteration of information we have collected from you.
When you make a purchase, your
transactional information is transmitted in a safe, encrypted format. The
information for all orders placed on our website is encrypted using SSL
technology, so your transactions are completely protected. With SSL in place for
both the client and the server, the information sent via the Internet will
arrive encrypted to our SSL-enabled browser. Most browsers today are equipped
with SSL. To be sure your connection is secure when filling out the order form,
simply check for the padlock icon on your browser window when viewing the order
form. The icon should be visible and show the lock in the locked position.
Note: Email is not encrypted and is
not a secure means of sending credit card information. Please place all orders
through the shopping cart or over the telephone. Do not attempt to email an
order that includes your credit card information.
If you have concerns about ordering
over the internet, please call 1.800.635.6499 (US & Canada) or 920.725.0955
(Worldwide) to order over the telephone. Our staff will be happy to assist you.
Privacy of Children on Our Web
Site
Our Web site is not intended for use
by children under the age of 13, and we do not knowingly collect personal
information from children under the age of 13.
For questions, comments or
assistance, please contact us.
Horseinfo.com
The Russell Meerdink Company Ltd.
1555 South Park Ave
Neenah WI 54956
Phone: 800.635.6499 (US & Canada)
920.725.0955 (Worldwide)
Fax: 920.725.0709
Questions@horseinfo.com |
